Mobile App Privacy Notice
Last updated: September 2, 2026
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This Mobile App Privacy Notice supplements the Oaklynn & Ivy Privacy Policy and explains how Oaklynn & Ivy Co. (“Oaklynn & Ivy,” “we,” “us,” or “our”) collects, uses, and discloses personal information when you download, access, or use our mobile application (the “App”). The App is part of our Services. If this notice and our general Privacy Policy conflict regarding App data, this notice controls for that App data.
Our Mobile App Platform
Our App is powered by CommentSold. CommentSold provides technology used to operate the App, including customer accounts, product browsing, carts and waitlists, live shopping, order processing, app analytics, and notifications. Information you submit through the App may be collected or processed by Oaklynn & Ivy, CommentSold, Shopify, payment processors, and other service providers as needed to provide the Services. You can review CommentSold’s Privacy Policy and Shopify’s Consumer Privacy Policy for additional information about their practices.
Information We Collect Through the App
Depending on how you use the App, we and our service providers may collect:
- Contact and account information, such as your name, email address, telephone number, shipping and billing addresses, login credentials, account preferences, and customer-service communications.
- Transaction and shopping information, such as products viewed, favorites, cart and waitlist activity, purchases, order history, returns, exchanges, store credit, discounts, referral activity, shipping details, and order notes.
- Payment information. Payment-card and related information is collected and processed by our payment processors. We may receive transaction status and limited payment details but do not necessarily receive or store your complete card number.
- Device and technical information, such as IP address, device type, operating system, App version, language, mobile network, unique device or advertising identifiers, push-notification token, and diagnostic, crash, and error data.
- Usage information, such as the dates and times you use the App, pages and products viewed, searches, taps, interactions with live sales or other features, referral URLs, and general location inferred from your IP address.
- Social-login and social-platform information, if you choose to sign in or interact through a social platform, such as your social profile identifier, name, email address, profile image, and information that the platform makes available according to your settings and authorization.
- Content you provide, such as reviews, comments, photos, videos, survey responses, contest entries, or other information you choose to submit.
How We Use App Information
We may use App information to:
- provide, operate, maintain, personalize, and improve the App and our Services;
- create and manage accounts and authenticate users;
- display products, manage carts, favorites and waitlists, process payments, fulfill orders, arrange shipping, and handle returns or exchanges;
- provide customer support and communicate about accounts, purchases, deliveries, security, and policy updates;
- send push notifications, cart reminders, product announcements, live-sale messages, and marketing communications, subject to your choices and applicable law;
- measure App performance, understand customer activity, troubleshoot errors, conduct analytics, and develop features;
- detect, investigate, and prevent fraud, abuse, security incidents, and unlawful activity;
- comply with law, enforce our terms and policies, and protect our rights and the rights of others; and
- carry out other purposes disclosed at the time of collection or with your consent.
How We Disclose App Information
We may disclose App information to:
- CommentSold and Shopify to provide the App, commerce, account, inventory, and order services;
- service providers supporting payment processing, fraud prevention, cloud hosting, customer support, analytics, marketing, communications, fulfillment, shipping, and returns;
- social platforms and advertising partners when you use their integrations or when permitted for analytics, audience measurement, or advertising, subject to applicable law and your choices;
- government authorities or other parties when reasonably necessary to comply with law, legal process, enforce our policies, prevent fraud, or protect safety and rights; and
- parties to a business transaction involving a merger, financing, reorganization, sale, or transfer of all or part of our business.
We may also disclose information at your direction, with your consent, or as otherwise described when information is collected.
Push Notifications and Mobile Choices
With your permission, the App may send push notifications about orders, deliveries, account activity, carts, products, promotions, and live sales. You can change push-notification permissions in the App or your device settings. Disabling promotional notifications does not prevent necessary transactional or service communications. Your device may also provide controls for advertising identifiers, tracking permissions, and other App access.
Your Privacy Rights
Depending on where you live, you may have rights to access, correct, delete, or obtain a copy of personal information, and to opt out of certain sale, sharing, targeted advertising, or marketing activities. Instructions, limitations, and additional rights are described in our general Privacy Policy. Where available, you may also delete your App account through the profile settings or contact us. We may verify your identity and retain information where permitted or required by law.
Security and Retention
We use reasonable safeguards designed to protect personal information, but no system or transmission is completely secure. We retain App information for as long as reasonably necessary to provide the Services, maintain accounts and transaction records, comply with legal obligations, resolve disputes, prevent fraud, and enforce agreements.
Children’s Privacy
The App is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information through the App, please contact us so we can review and take appropriate action.
Third-Party Links and Services
The App may contain links to or integrations with third-party services. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing information.
Changes to This Notice
We may update this notice to reflect changes to the App, our practices, technology, or legal requirements. We will update the “Last updated” date and provide additional notice when required by law.
Contact Us
For questions or privacy requests, contact Oaklynn & Ivy Co. at info@oaklynnandivy.com or use the contact details listed in our general Privacy Policy.